Support from Fortified IT

INFANTRY

Technical Support from Fortified IT

FORTIFIED’s Infantry product provides technical support options to either support or replace an in-house IT staff… Infantry can supplement your own team or, FORTIFIED can lead the line on your behalf.
So, don’t let your technology requirements defeat you… Draft the Infantry!

Light Infantry

From

£19

Per Month

Suitable for ‘light skirmishes’…

LIGHT Infantry is our affordable technical support plan and offers basic, next-day, remote support, via email and is suited to those with minimal reliance on technology or as escalation support, for in-house IT teams.

Reinforcements include:
  • 08:30 – 17:30 coverage
  • Remote assistance tools employed
  • Email channel only
  • 24hr response target
  • Windows Operating Systems
  • Microsoft 365
  • Exchange
  • OneDrive
  • SharePoint
  • Teams

Heavy Infantry

From

£29

Per Month

When only a full-scale assault will suffice…

HEAVY Infantry builds immensely on the LIGHT plan to provide complete support, capable of replacing an in-house technical support staff. A 1-hour response time helps keep your teams productive.

Reinforcements include:
  • 08:30 – 17:30 coverage
  • Remote assistance tools employed
  • Email, chat, and phone channels available
  • 1hr response target (for high priority and severity cases)
  • Additional costs apply
  • Windows & Mac Operating Systems
  • Microsoft 365
  • Exchange
  • OneDrive
  • SharePoint
  • Teams
  • Provides assistance resolving issues with your ‘line-of-business’ and other 3rd-party technologies
  • You submit the initial request – We co-manage the incident to resolution
  • Endpoint Security Status
  • Storage Capacity
  • Warrant Expiration

Thank you!

Thank you for signing up to our newsletter.